After reading some reviews and a personal recommendation from a close friend, we decided to dine at The Punjabi Rasoi. We went there with high expectations of taste and quality. However, our experience was not as expected! It was a let down and we are disappointed!
The restaurant is located at a prime location and it was crowded, which strengthened our belief that we are going to enjoy a great fine-dining experience. So, we waited for a while and soon we got the table.
ORDER, TASTE, AND QUALITY:
In starters, we ordered Chicken Chaat, which they’ve mentioned as their speciality. Later, for main course we ordered Chicken Punjabi, which they’ve mentioned as spicy with a red chilly tag next to it their menu. In breads, we ordered Amritsari Kulcha, and Butter Kulcha.
A big disappointment was that they gave us Chicken Achaari instead of Chicken Chaat and not only that they insisted to make us believe that it is Chicken Chaat only.
When the service staff was serving it, he initially said “here is your Chicken Achaari”. I immediately told him that we have ordered Chicken Chaat. To this, he said yes this is “Chicken Chaat”. What nonsense! How can both the dishes be the same and it did not even look like or tasted anything like a chaat.
When we tasted it, it was Chicken Achaari with pickle oil and spices! Later, I showed it to another service staff and asked what dish is it, he also told us that this is Chicken Achari. If they did not have Chicken Chaat in stock, they should have informed us, and we would have ordered something else. We did not even order the starters and main course together, we ordered them separately, then how can they do such a blunder.
Anyways, Chicken Achaari was spicy and good in taste. It was nothing special just the usual Pickle oil and spices along with roasted chicken. This is not something to my taste, but it was an authentic preparation and people who like spicy pickle sauce, will like it. The quality of chicken was definitely good.
Utter disappointment was their Chicken Punjabi gravy dish. As they’ve mentioned it as spicy with a red chilly tag next to it their menu, we chose this one and confirmed with the service staff. The service person also said that it is very spicy and if we want to lower down the spice level to medium spicy, they can customize it. We wanted something hot and spicy, so I told them not to customize it and serve the original dish how they make it.
When it arrived, the “so called” spicy and hot preparation was slightly sweet taste! I think the slight sweetness was because of the tomato-based gravy and understood that they might not have added anything extra to make it mild sweet. The spice level was also below medium, and although the preparation was again not bad in taste, but this is not what I wanted, or they told earlier. If I wanted a slight sweet and mild-spiced gravy, I could’ve ordered Butter Chicken or maybe Malai Kofta in Vegetarian.
SERVICE, AMBIENCE, AND CONCLUSION:
I believe that the service staff is a big reason for my disappointment. As per my experience at this restaurant, I think the person who served us is not well-trained and lacks knowledge about the menu and the nature of dishes they serve. He also took the order wrongly and served me something else. He needs to improve upon his listening skills.
It was our first visit to this restaurant and unfortunately, it didn’t go well. The restaurant seems to have great potential and they could have definitely served us in a better way. I don’t know if that was just one bad day for the service person or if he is the only odd one among many good and well-trained ones.
Ambience of this restaurant is really good with nice interiors and furniture.
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